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2024
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10
Warmly celebrate the successful completion of the after-sales service skills training for Longgong Forklifts and Maihui Goldmill warehousing and logistics equipment!
Author:
Maihui Goldmill
Longgong Forklift
In addition to offering superior products, a successful enterprise must also provide impeccable after-sales service that leaves customers fully satisfied. To deliver more efficient and professional service, we will be hosting the “After-Sales Service Skills Training for Warehousing and Logistics Equipment” at HUBEI MAIHUI GOLDMILL MACHINE CO.,LTD in the Jing Shan City Development Zone of Hubei Province from October 24 to 25, 2024.
This training program features comprehensive content, focusing on product after-sales service explanations, on-site workshop tours and live vehicle demonstrations, vehicle model selection, daily maintenance and upkeep of complete vehicle batteries, troubleshooting methods and common faults with corresponding solutions, hands-on disassembly exercises, and a summary of both theoretical and practical aspects.
Training is not only intended to deepen understanding and collaboration among enterprises; it also benefits our customers. Provide better after-sales knowledge services and enhance your expertise in your field.
Maihui Goldmill extends its heartfelt gratitude to the distinguished guests from Lonking Forklifts who have consistently shown concern for and supported the company’s development. With highest respect !
1. On-site inspection
A great product isn’t just something you talk about.
To see if the steel is good, just tap it on site. ~
Our pallet truck fork plates are made from thickened, forklift-specific steel.
Only after on-site inspection and hands-on practice can you truly appreciate even the best product.
2. After-sales Service Explanation
Our team of highly trained technical specialists provides comprehensive, detailed briefings on all models of Lonking forklifts in our partnership program. The briefing covers key topics such as forklift design and manufacturing, component identification, troubleshooting techniques, methods for addressing common faults, and battery care and maintenance. ...
3. Forklift Disassembly and Assembly Practical Training
Professional equipment technicians provided on-site guidance on the components that Longgong Forklift members present at the event most wanted to disassemble and reassemble. Disassembly and assembly.
4. Assessment of Practical Content and Q&A
In light of the brief two-day training session, technical personnel administered a short assessment consisting of practical troubleshooting guidelines for common malfunctions to evaluate participants’ after-sales knowledge. In addition, they analyzed and documented all questions raised by VIP customers of Longgong Forklifts and provided appropriate solutions on the spot.
5. Graduation Ceremony and Awards
During this training session, outstanding participants were recognized and presented with certificates of completion. Moving forward, they will serve every customer with even greater enthusiasm and professional expertise.
6. Group Photo
For more fun interactive videos, follow our official account.
After-sales tip:
Forklift “ Can walk, cannot ascend, can descend. ”。
1. First, determine whether the pump motor rotates when the lift button is pressed. If it does not rotate, immediately check the integrity of the lift limit switch, the control handle buttons, and their wiring. 2. If the motor rotates but the lift mechanism does not rise, investigate potential hydraulic system issues, such as a stuck or misaligned gear pump core or downstroke solenoid valve spool, internal leakage in the hydraulic cylinder, or oil leaks in the hydraulic lines, and replace the faulty components as necessary.
What is the nominal voltage of a single lead-acid battery cell? What is its cut-off discharge voltage?
The nominal voltage of a single lead-acid battery cell is 12 V; the cut-off discharge voltage for a single cell is 10.5 V. 3
Maintenance and care of maintenance-free lead-acid batteries.
Regularly inspect and clean the battery surface and wire connections; recharge the battery promptly after use; for batteries that will be stored for an extended period, check frequently for signs of discharge and recharge at least once a month; do not store removed batteries in a tilted position; keep the battery exterior clean and dry at all times, ensure good contact between the positive and negative terminals and cable connectors, and apply grease to these connections. 4
Maintenance and care of lithium batteries.
Avoid overcharging and overdischarging; avoid using the battery in environments that are excessively hot or cold; if the battery will not be used for an extended period, it should be charged to approximately Maintain the battery charge at 40%–60% and store it in a dry, cool environment; perform a deep charge–deep discharge cycle on a regular basis.!
Little tip:
A.01Exxx→ Internal handle malfunction
B.02Exxx→ Electric control failure during operation
C.03Exxx→ Lifting electrical control failure
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